A friend told me about a difficult situation for himself at work. The person he reports to suggested that he lacked assertiveness. He listened to being told the information calmly, but when he reflected afterward, he felt a lot of different things, including feeling “twisted up inside” and “frustration, anger, disappointment, feeling misunderstood.” I can’t say for sure if he would benefit from learning the skill of assertiveness or whatever[…] Keep reading →